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Who is FTX.US? FTX.US is Stocktwits cryptocurrency trading partner.  Frequently mentioned among the industry leaders they are a US-regulated cryptocurrency exchange whose mission is to grow the digital currency ecosystem, offer US traders a platform that inspires their loyalty, and … Continued

Who is Apex Clearing? APEX Clearing is our clearing firm responsible for providing custody of your funds. 

Can I transfer crypto from one wallet to another firm? Currently, Stocktwits does not support transferring of cryptocurrency from one wallet to another.

Why do you need my SSN/DOB? Various regulatory agencies require Stocktwits and affiliates to comply with  customer identification regulations.  We are obligated to verify the identity of any person seeking to open an account and required to maintain records of … Continued

Is my crypto protected by SIPC or FDIC? Cryptocurrency is not protected by SIPC or the FDIC. However, cash held on account may be subject to SIPC insurance.

Is my cash at APEX protected by SIPC? Yes, assets held at APEX are protected by SIPC.  To be clear, cryptocurrency is never SIPC protected, but the uninvested cash held at APEX is protected.  https://www.sipc.org/list-of-members/A

What document can I use if I lost my Social Security Card? If you don’t have access to your Social Security Card, we can also accept a W2 that shows your full name and SSN.  Just upload that document in … Continued

I received something asking for a picture of my driver’s license and/or social security card.  Why? When opening an account all firms are required to ensure they make an earnest effort to verify your identity. In most cases this can … Continued

How do I transfer money to my Stocktwits account? Linking a US bank account via ACH is the fastest, most cost-effective method.  Linking a bank account can be performed using our no-cost Plaid link process, a real-time verification process. This … Continued